Republic of the Philippines
1 Moonah Place, Yarralumla, ACT 2600, Australia

Public Advisory on the Operations of the Philippine Embassy in Canberra in Response to COVID-19 Pandemic (Advisory # 3)

/ advisory

23 March 2020 – The World Health Organisation (WHO) has declared COVID-19 as a pandemic. The Australian Government has announced more stringent measures and restrictions to protect the Australian community from the spread of coronavirus (COVID-19).

In line with the recent announcement from the ACT government that it will now proceed to a more comprehensive shutdown of non-essential services to minimize exposure to COVID-19, the Philippine Embassy in Canberra will implement the following to efforts to halt the spread of COVID-19, effective 24 March 2020 (Tuesday) until further notice:

  1. Walk-in or personal transactions will no longer be processed in the Embassy, EXCEPT for urgent passport/travel document applications or emergency Assistance to Nationals (ATN) cases. For these urgent/emergency cases, please call ahead through (02) 6273-2535 loc 259 before going to the Embassy;

  2. The Embassy will remain open to process urgent/emergency cases and receive phone calls and emails from 10:00AM – 3:00PM, Monday to Friday, except holidays.

  3. Companions of clients will not be allowed in the Embassy premises. Exemptions may only apply for minors, senior citizens or persons with disabilities.

  4. Do not go to the Embassy if you have fever or flu-like symptoms. Follow local authorities’ advices on SOCIAL DISTANCING and DO NOT TRAVEL INTERSTATE.

  5. Visa applications are suspended until further notice in accordance with the DFA Advisory on Temporary Suspension of Visa Issuance and Visa-free Privileges. Click here for the full advisory. Please call (02) 6273-2535 loc 231 for any related concerns.

  6. Applications for civil registry and NBI clearances should be sent by mail. Please call (02) 6273-2535 loc 233 for any related concerns.

  7. Applications for dual citizenship should be sent by mail. Oath taking is SUSPENDED until further notice. For any related queries, please call (02) 6273-2535 loc 231.

  8. Those who wish to seek Embassy notarial services (i.e. affidavits, special power-of-attorney, etc.) are requested to avail of Australian notarial services and the apostille process. All documents notarized by Australian notaries public and subsequently apostilled by the Australian DFAT can be directly sent to, or used in, the Philippines without going through the Philippine Embassy or Philippine Consulates. Please call (02) 6273-2535 loc 233 for any related concerns.

  9. This advisory supersedes all previous notices and information on services of the Embassy.

Contact Numbers:

For consular and assistance to nationals queries, call (02) 6273-2535 loc 231, loc 259 and loc 233.
For urgent queries outside office hours, the Duty Officer may be reached through the hotline number +61408735383.
For Filipino workers concerns and queries, please call the POLO hotline number (02) 6273-8882. END

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